Privacy Policy

1. Data Controller

Marios Vogiatzis
Body Language Institute
Website: www.bodylanguageinstitute.gr
Email: [insert]
Address: [insert]

We are responsible for determining the purposes and means of processing your personal data.

 

2. What Personal Data We Collect

We collect only the information that is necessary to provide and improve our services.

2.1 Data you provide directly

• Contact information: name, email, phone number

• Form submissions: messages, inquiries, consultation requests

• Booking/registration information: when you enrol in a program or request an appointment

• Payment-related information: handled securely by third-party payment processors (we do not store credit card details)

2.2 Data collected automatically

• Technical data: IP address, browser type, device type, operating system

• Usage data: pages visited, time spent, links clicked

• Cookies and tracking technologies: used for analytics, performance, and site functionality

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3. How We Use Your Data

We process your personal data for the following purposes:

• To respond to your inquiries and provide customer support

• To deliver our services, trainings, and consultations

• To manage bookings, appointments, and client communication

• To improve website performance and user experience

• To send updates, newsletters, and educational content (only with your explicit consent)

• To fulfil legal obligations and maintain records

We never sell your data.
We never use your data for automated decision-making without your consent.

 

4. Legal Basis for Processing (GDPR)

We process your data under one or more of the following legal grounds:

• Consent – when you subscribe or submit a form

• Contractual necessity – to provide services you request

• Legitimate interest – to ensure website security, improve services, prevent fraud

• Legal obligation – accounting, regulatory requirements

 

5. Data Sharing

Your data may be shared only with trusted third parties that help us operate the website and deliver our services, such as:

• Website hosting providers

• Email and newsletter platforms

• Payment processors

• Analytics tools (e.g., Google Analytics)

All partners comply with GDPR and process data only on our instructions.

We do not transfer your data outside the EU unless the receiving party provides GDPR-compliant safeguards.

 

6. Data Retention

We retain your personal data only for as long as necessary for the purposes described:

• Contact forms: up to 24 months

• Client records: up to 10 years (legal requirement)

• Newsletter subscriptions: until you unsubscribe

• Analytics data: according to platform policies

When data is no longer required, it is securely deleted or anonymised.

7. Your Rights Under GDPR

You have full control over your personal data. You may at any time:

• Access your data

• Rectify inaccurate or incomplete data

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing

• Withdraw consent at any time

• Request data portability

To exercise any of these rights, contact us at: [insert email]

You may also lodge a complaint with the Hellenic Data Protection Authority (HDPA).

 

8. Data Security

We use industry-standard technical and organisational measures to protect your data, including:

• SSL encryption

• Secure servers and backups

• Access controls and confidentiality agreements

• Regular monitoring for vulnerabilities

While no system is 100% secure, we take every reasonable step to protect your information.

 

9. Links to External Websites

Our website may contain links to external sites.
We are not responsible for the content, privacy practices, or security of those websites.

 

10. Updates to This Policy

We may update this Privacy Policy to reflect legislative changes or improvements to our practices.
The updated version will be published on this page with a new “Last Updated” date.

 

11. Contact Us

For any questions about this Privacy Policy or your personal data, contact:

Marios Vogiatzis
Email: [insert]
Website: www.bodylanguageinstitute.gr